Tyler Yeager

Tyler Yeager

Helpdesk / Cloud Development

Seattle Public Schools

Biography

Tyler is an experienced professional with a background in customer support, web hosting, server administration, and healthcare.
He is skilled in various programming languages and tools such as Docker, Python, JavaScript, HTML, CSS, SQL, REST API, Bash, PowerShell, and Ansible.
Currently, he works as a Help Desk Specialist at Seattle Public Schools, leading implementation, deployment, and maintenance projects to reduce call times and automate tasks.
In a previous role, Tyler was a skilled Physical Therapist Assistant providing therapy services.

Interests
  • Containerization and DevOp Deployment
  • Network API’s
Education
  • BSc in Software Development, 2018

    Western Governors University

Skills

Technical
Python
Docker
Dev Ops
Data Science
SQL
Hobbies
Hiking
Bicycling
Hosting

Experience

 
 
 
 
 
HelpDesk Specialist
January 2021 – Present Seattle, WA

Responsibilities include:

  • Lead implementation, deployment, and maintenance of multiple projects
  • Engineer deployment strategies using Docker, Docker Swarm, AWS, and GitHub Actions
  • Administer the AWS account for the team
 
 
 
 
 
Physical Therapist Assistant
Life Care Centers of America
January 2016 – December 2020 Washington
  • Facilitating therapy services for 8-13 patients
  • Providing training on appropriate patient care to interdisciplinary teams and families
  • Documenting and justifying skilled therapy services for insurance purposes

Projects

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Helpdesk Analytics
Statistical data on department performance for call ins
HelpDesk Dashboard
Software generates reports, including user-tailored actions, user device discovery for remote control, and dynamically generated links
OwlChirp
AWS Connect phone client with collaborative and realtime features
PowerShell ToolBox
12+ tools for password resets, account unlocks, device discovery and others